The Heavenly Touch Experience
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Nevaeh’s Touch Client Policies and Procedures (The Heavenly Touch Experience)
Booking
- How do I book an appointment? You are able to book an appointment by speaking directly with one of our “Spa Concierge” or placing a hold on an appointment through our online booking system. Please note: This is a temporary hold for booking your service and does not constitute an actual booking. Upon receival of your request you will then be contacted by a Spa Concierge to finalize the details of your appointment. Services are only confirmed after these details and your non-refundable deposit is collected. If you are looking to book a spa party of any kind. These events are carefully coordinated by our event planners. Please do not attempt to book these parties online.
- When should I expect a booking call after placing an online appointment hold? Your Spa Concierge will make 2 attempts to contact you to complete your booking process. If you are unreachable at the time of these attempts your hold will remain in place until close of office day 7pm (unless otherwise discussed w/ Spa Concierge) on the day of initial hold request. Please note any service request made after 7pm will not be processed until the next business day.
- Is there a minimum service time required? Yes! You must book a minimum of a 60-minute service per visit. This can include a combination of smaller services or a stand-alone service of 60 minutes or more. Please ask your Spa Concierge if you need help customizing your service experience.
- Is there a minimum age requirement for service? For our standard spa services such as massage, body scrubs, and facials Nevaeh’s Touch MDS welcomes guests 16 years of age and older. We do have custom services that can be offered to those younger than 16 years of age. Please consult with your Spa Concierge for details on custom services
- How do I pay for my service? Service providers do not collect payment for services. Payments are to be made directly to the link provided during your initial booking.
- Do your service providers accept gratuity? For your convenience, a 20% Gratuity is added to your service price for your service provider. Additional gratuity is welcomed via cash directly to your service provider or the payment link provided, at your discretion
- What is your cancellation policy? A 50% deposit is required during your telephone consultation with our “Spa Concierge”. This deposit is then applied toward the total cost of service. If you decide to reschedule or cancel your appointment you must do so 48 hrs. in advance. If your appointment is inside of a 24-hr. window at the time of booking your deposit is non-refundable. At the spa concierge discretion your deposit may be used toward a future appointment or deemed partially refundable. Each case will be considered accordingly. Please look out for your confirmation text message, as a response to this text message is mandatory to receive service
Relaxation Day
- When should I complete my intake forms? We recommend you complete all forms before your service provider arrives. This will ensure your service provider can provide a customized treatment plan to cater your service to your needs. Performing a high-quality level of effective service from your service provider.
- Do I need to make special accommodations for my service area? Yes. Please remove any valuables from the area your service provider will render service. Our service providers will assist in rearranging small objects to help accommodate service space. However, Nevaeh’s Touch MDS does not assume responsibility for any damaged items.
- What about my valuables? We recommend removing all valuables before service, this includes jewelry and accessories. Nevaeh’s Touch MDS does not assume responsibility for damage to any items you would like to keep on while service is rendered.
- What should I expect when my service provider arrives? Your service provider will arrive 30 minutes prior to your service time for set-up. This will ensure that your appointment will start at your service time (ex: If your appointment time is at 4pm your service provider will arrive at 3:30 pm) This will allow for your consultation to start promptly at 4 pm. Please subtract 10 mins from your appointment time for consultation and dressing. This will be considered your hands on time. (ex If you book a 90 min session you will have 80 minutes hands on time).
- What should I wear during my service? You should dress down to your comfort level. Your body is fully draped during your service with the exception of the area being worked on. If you are receiving a scrub service, we do provide disposable undergarment to wear during your service
- What do I need to provide for my service? The time for you to relax starts the moment we walk through your door. Our service providers come equipped with everything they will need to create a relaxing atmosphere in your space. The only thing we ask is that you allow us access to a water supply and electrical socket.
- What about my comfort? With Nevaeh’s Touch MDS we bring a customized spa experience directly to your door. Whether it’s the temperature of the bed, the pressure of the massage, an aromatherapy combination, the genre of music or even the volume. Let our service provider know, and we will be more than happy to adjust it to your comfort level.
Gift Card Policy
- Gift cards are non-refundable and are not redeemable for cash
- After 12 months the value of your gift card will depreciate as follows
- After 3 months 25%
- After 6 months 50%
- After 9 Months 75%
- At 12 months VOID